This Agency does not discriminate on the basis of race, color, national origin, sex, age, or disability in its health programs and activities.
ATTENTION: Language assistance services free of charge are available to you. Call 1-800.213.4732, ext 2005.
Accolade Home Care/Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
The Agency provides appropriate auxiliary aids and services, including qualified interpreters for individuals with disabilities and information in alternate formats, free of charge and in a timely manner, when such aids and services are necessary to ensure an equal opportunity to participate to individuals with disabilities.
The Agency provides language assistance services, including translated documents and oral interpretation, free of charge and in a timely manner, when such services are necessary to provide meaningful access to individuals with limited English proficiency.
Should you need the assistance of any of the above services, please contact the Agency Direct or Branch Agency Director directly (see the phone number in your Patient Education Book).
The Agency provides opportunity for patients, family members, or legal representatives to call with a grievance or complaint of our services or staff on a 24-hour per day basis. Resolution will be documented of the complaint.
Should you have any grievance, related to discrimination, all complaint calls received during regular business hours will be directed to the Administrative/Executive Director, Agency Director, Supervising Nurse or a designated available RN. Grievances related to discrimination issues will be directed to the Compliance Officer @ 800.213.4732, ext 2005.
Discrimination is Against the Law
Accolade Home Care/Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Accolade Home Care/Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Accolade Home Care/Hospice:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
Information written in other languages
If you need these services, contact Section 1557 Coordinator.
If you believe that Accolade Home Care/Hospice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Section 1557 Coordinator, PO Box 50805, Denton, TX 76206, 940.380.0311, 940.380.9605, 1557Coordinator@fms-regional.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Section 1557 Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Language Assistance Services